Refund policy

RETURN & DAMAGED PRODUCT POLICY

Because our plants are living products and are shipped directly to you from our trusted suppliers, all plant sales are final and we are unable to accept returns.

If your order arrives damaged, we’re happy to help. Villwocks Outdoor Living will work directly with the supplier on your behalf to resolve the issue and, when applicable, arrange for a replacement.

To report a damaged product, please email info@villwocksoutdoorliving.com with:

• Your name and order information
• A description of the issue
• Clear photos showing the condition of the product upon arrival

ALL REQUESTS MUST BE SUBMITTED WITHIN 24 HOURS OF RECEIVING THE PRODUCT(S).

Please note that products purchased through Villwocks Outdoor Living Direct cannot be returned or exchanged at either of our Garden Center locations. All questions or concerns regarding Direct orders should be submitted through the email address above.

We want you to feel confident ordering from Villwocks Outdoor Living Direct, and our team will gladly assist you if there is an issue with your order.